@Techreport{dengler2009dmamfkpe, address = "Karlsruhe", author = "Frank Dengler and Fabio Garzotto and Marcel Tilly and Olivier Nano", institution = "Institut AIFB, KIT", number = "D3.3.1", title = "D3.3.1: Metrics and Methods for Knowledge Process Efficiencies", year = "2009", }