Inproceedings3998
Artificial Intelligence as a Service: Trade-Offs Impacting Service Design and Selection
Artificial Intelligence as a Service: Trade-Offs Impacting Service Design and Selection
Published: 2023
Dezember
Buchtitel: ICIS 2023 Proceedings
Verlag: Association for Information Systems (AIS)
Erscheinungsort: Hyderabad
Organisation: AIS
Nicht-referierte Veröffentlichung
BibTeX
Kurzfassung
AI as a Service (AIaaS) is a promising path to leverage AI capabilities from the cloud. However, there is no one-size-fits-all service, but heterogenous service options since interdependent AIaaS characteristics require trade-offs. We lack knowledge on these trade-offs and how they result from conflicting characteristics. Therefore, we interviewed 39 AIaaS providers, customers, and consultants to provide rich descriptions of interdependent characteristics and uncover resulting trade-offs and their consequences. This study contributes to a better understanding of the inner functioning and interplay of AIaaS characteristics and discusses how this complex nature of service offerings impacts providers’ design and customers’ selection decisions.
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Critical Information Infrastructures