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A Design Theory for Certification Presentations

A Design Theory for Certification Presentations

Veröffentlicht: 2022 August

Journal: The database for advances in information systems
Nummer: 3
Seiten: 75–118
Verlag: Association for Computing Machinery (ACM)
Volume: 54

Nicht-referierte Veröffentlichung


Prior information system research remains inconsistent of the effects of system certifications. In their current use, certifications are often reduced to graphical seals. This approach fails to incorporate detailed assurance information emanating from the certification process. To address this gap, we adopt a design science approach and deploy a four-phase research design to clarify how to design impactful IS certification presentations. First, we identify sources of users’ limited understanding of seals and formulate a design proposal for a certification presentation by drawing upon the elaboration likelihood model. In the second phase, we formulate and validate a set of design meta- requirements and guidelines to improve certification presentation, using cognitive load theory and Toulmin’s model of argumentation as kernel theories. In the third phase, new certification presentations that comply with the proposed guidelines are developed and evaluated for their effectiveness. We show that presentations that augment seal-based certification presentations with richer assurance information improve certification effectiveness. This increases users’ assurance and trust perceptions when the presentations align with the users’ cognitive information processing needs in ways that reduce their cognitive load and enhance argument quality of assurance information.

ISSN: 0095-0033, 1532-0936
Download: Media:Lins-Final-SIGMISDB-D-20-00047R2.pdf
Weitere Informationen unter: Link
DOI Link: 10.1145/3614178.3614183


Critical Information Infrastructures


Informationssysteme, Datenbanksysteme