Thema4278/en
Type of Final Thesis:
Bachelor, Master
Supervisor: Sebastian Lins
Research Group:
Critical Information Infrastructures
Archive Number: 4.278
Status of Thesis:
Completed
Date of start: 2019-04-02
Background:
Digital service providers frequently undergo independent third party assessments (i.e., IT certifications) to signal a high degree of service security and privacy. However, the academic literature presents a pattern of inconsistent findings with regard to certification effectiveness. As prior research only analyzes the impact of certifications from a black box perspective (i.e., embedded vs. not embedded a certification seal), we currently lack a deep understanding about certification effectiveness. By conducting interviews with consumers of digital services, we want to derive a detailed theoretical model about certification effectiveness.
Objective(s):
The objective of this theses is to interview cloud service customers (end users or managers in organizations) and analyze the interviews to identify factors that influence certification effectivness.
Introductory literature:
Lins, S & Sunyaev, A 2017, 'Unblackboxing IT Certifications:A Theoretical Model ExplainingIT Certification Effectiveness', Proceedings of the Thirty Eighth International Conference on Information Systems (ICIS 2017), South Korea, pp. 1-13.