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Cost Assessment and Cost Estimation of it Service Delivery & Operations in the Public Sector


Thanh Phuong Nguyen


Information on the Thesis

Type of Final Thesis: Bachelor
Supervisor: Stefan TaiMarkus Klems
Research Group: Economics and Technology of eOrganizations

Archive Number: 3.242
Status of Thesis: Completed
Date of start: 2010-07-01
Date of submission: 2010-10-31

Further Information

Management accounting & cost assessment are applied financial research disciplines that support decision makers in fulfilling the goals of an organization. In recent years, the public sector has been subjected to the introduction of ‘private sector’ management techniques with the objective to become more efficient without sacrificing quality of service. Most of the established accounting techniques focus on cost modelling, assessment and estimation for the production industry. The main goal of this assignment is to research & develop cost accounting techniques for the realm of IT Service Management in the public sector.