The Effect of Continuous Cloud Service Certification on Cloud Service Customers
Buchtitel: Proceedings of 13. Internationale Tagung Wirtschaftsinformatik (WI 2017)
Verlag: Universität St.Gallen
Continuous service certification (CSC) of cloud services enables certification authorities to immediately react to changes or events concerning the cloud service and to adjust their certification reports based on assessment of these changes and events. Performing CSC is beneficial for cloud providers, certification authorities and customers altogether. Yet, CSC currently remains underexplored and evaluated in trials only, and is therefore on its pre-diffusion stage. To enhance the diffusion of CSC, I’m trying to identify characteristics of CSC that will influence cloud service customers during my dissertation. Therefore, I’m developing an explanatory theoretical model that describes and explains the effects of CSC on customers’ perceptions by applying a mixed method research approach. Initial findings reveal that CSC exhibits unique characteristics (i.e., timeliness of results, scope and risks) that influence customers’ perceptions about a certification and the certified cloud service.