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|Title=Service Level Management in Platform Ecosystems | |Title=Service Level Management in Platform Ecosystems | ||
|Year=2010 | |Year=2010 | ||
Aktuelle Version vom 17. November 2010, 17:46 Uhr
Service Level Management in Platform Ecosystems
Service Level Management in Platform Ecosystems
Published: 2010
Juli
Buchtitel: Proceedings of the INFORMATIK 2010 conference on Service Science, Leipzig
Seiten: 6
Verlag: Deutsche Gesellschaft für Informatik
Referierte Veröffentlichung
BibTeX
Kurzfassung
With growing importance of e-service platforms, enhanced Service Level Management (SLM) concepts are required, paying respect to the service providers' autonomy as important source for value creation within a platform ecosystem. This paper proposes a highly automated SLM concept, wherein traditional direct control mechanisms are complemented by indirect mechanisms, including reputation systems, selected motivational measures and information-based guidance of each individual service-provider. The concept makes use of the ecosystems' inherent emergent and self-organizing processes and is grounded on system and control theory.
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Ökonomie und Technologie der eOrganisation